Enquiry response check
Eight quick questions on how your business answers enquiries. Your result and concrete next steps appear right away. Your answers stay in your browser: nothing is saved or sent.
Your customers rarely wait
You answer fast and stay organised. The risk is the busy weeks: speed tends to slip exactly when it matters most.
- Write down who covers enquiries on which days, so holidays and busy weeks don’t slow you down.
- Look at three numbers every month: enquiries, reply times and bookings.
- Let an assistant draft the routine replies, so your team spends its time with customers.
Some enquiries slip through
Most enquiries get a good answer, but nights, other languages or the back-and-forth over a time cost you customers you never hear about.
- Offer two or three concrete free times in your first reply, so the client can say yes straight away.
- Bring every enquiry into one place your whole team can see.
- Send a reminder the day before every appointment.
Customers are going elsewhere
A customer who waits often writes to the next business too. The good news: the biggest gains come from a few simple changes.
- Answer every new enquiry the same day; turn on an alert on your phone for new enquiries.
- Agree today who answers when you are busy or away.
- Reply in the language the client wrote in, even if it is only a short first answer.
Want to see these steps working on your own enquiries? A 15-minute demo shows your assistant answering one of them; the 30-day pilot is free.
Free 30-day pilotYou approve every replyData hosted in the EU