Privacy policy
Last updated 29 October 2026
Zelvai is operated by Gjorgji Grgovski, Skopje, North Macedonia (“Zelvai”, “we”). This page explains what personal data we process, why, and what rights you have. It is written in plain language on purpose. Questions: hello@zelvai.net.
1. Visitors to zelvai.net
We do not run analytics or advertising trackers on this site. The only cookie we set is zelvai_lang, which remembers the language you chose; it holds no personal data and expires after one year. The site is served by Cloudflare, which processes your IP address and request data to deliver pages and protect against abuse (legal basis: legitimate interest in running a secure website). Cloudflare retains these logs briefly in accordance with its own policies.
2. When you contact us or book a call
If you email us or book a call through our booking link, we keep your name, email address, company, and what we discussed, to reply and to follow up on a possible pilot (legal basis: steps taken at your request before entering into a contract). We keep this for 12 months after our last exchange, or until you ask us to delete it. Email is hosted by Zoho in the EU.
3. Market research emails
As part of market research we occasionally write to real-estate agencies at their published business addresses. We do this under legitimate interest, we identify ourselves, we send at most one follow-up, and we stop immediately if you ask. We only record whether and when a reply arrived, and we never publish results that identify an individual agency.
4. Pilot and paying customers (agencies)
When an agency uses Zelvai, we process two kinds of data:
- Agency staff data — names, work email addresses, calendar connections and settings, so the service can run. We are the controller for this data (legal basis: performance of the contract).
- Buyer enquiry data — the names, contact details and messages of people who enquire with the agency, plus the replies and bookings made through Zelvai. Here the agency is the controller and Zelvai is its processor: we act only on the agency’s instructions under a data processing agreement, and the agency remains responsible for informing buyers.
Buyers always see that they are talking to the agency’s digital assistant. We do not use buyer or agency data to train AI models, and we do not sell or share it for advertising.
5. Service providers we use
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare | Website hosting, DNS, protection | EU edge, global network |
| Zoho Mail | EU (Netherlands / Ireland) | |
| AI model providers (e.g. Anthropic) | Drafting replies and reading enquiries for pilot customers, under terms that prohibit training on customer data | EU/US, with standard contractual clauses |
| Google Workspace / Microsoft 365 | Calendar and mailbox connections an agency chooses to enable | EU/US, with standard contractual clauses |
| Meta (WhatsApp Business API), Rakuten Viber | Messaging channels an agency chooses to enable | EU/US, with standard contractual clauses |
Where data leaves the EU/EEA we rely on the European Commission’s standard contractual clauses with the provider.
6. How long we keep data
Pilot and customer data is kept for the duration of the contract and deleted within 30 days of termination, unless the agency asks for an export first or a legal obligation requires longer retention. Contact data: 12 months after the last exchange. Research logs: 12 months.
7. Your rights
Under the GDPR you can ask us to access, correct, delete or export your personal data, to restrict or object to its processing, and to withdraw any consent you gave. Write to hello@zelvai.net; we answer within 30 days. You can also complain to your national data-protection authority — in Croatia, AZOP (azop.hr). If your enquiry concerns data an agency holds about you as a buyer, please contact the agency; we will help them respond.
8. Changes
We will update this page when the service changes and note the date at the top.