Inbox with approval
Every conversation in one list, filtered by what needs you. The assistant’s draft waits under the conversation until you approve it.
LiveEnquiries & booking
Every enquiry answered within a minute. The appointment in your calendar.
The first assistant on the Zelvai platform reads each enquiry, replies in the customer’s language, offers free times from your calendar and books the appointment as soon as you approve. One inbox for your team, with alerts on your phone. Nothing goes out without you.
Free 30-day pilotWe do the setupData hosted in the EU
What it does
What Enquiries & booking does today, and what comes next
Every reply waits for your approval.
- Replies in the customer’s languageDrafted within a minute, with dates and day names in that languageLive
- Free times from your calendarRead live from Google or Zoho CalendarLive
- BookingOne tap books the time the customer picked, with an invite to answer Yes or NoLive
- RemindersThe day before and two hours before, in the customer’s thread and languageLive
- Follow-upsA client who got free times but did not pick one gets one gentle reminder from your assistant. You approve it like any other reply.Coming soon
- InsightsOnce a month, a short summary in plain words with two or three suggestions: for example, how many enquiries came in at night, or what clients ask most.Coming soon
- ConnectionsNew enquiries and bookings sent on to the tools you already use, such as Make, Zapier or n8n. A CRM follows later.Coming soon
- Phone answeringYour assistant answers calls too: into the same inbox, with the same answers and booking.Planned
Sound familiar?
Where enquiries get lost, and what Zelvai does about it
Four moments when a customer quietly goes elsewhere.
Enquiries arrive at night
Your assistant drafts the reply within a minute, at any hour, so it is ready the moment you look at your phone.
See how →Clients write in other languages
Every reply is drafted in the client’s own language, with dates and day names in it too. You read it before it goes out.
See how →Back-and-forth to find a time
The first reply already offers free times from your calendar. The client picks one, and one tap books it.
See how →Appointments get forgotten
The client gets a calendar invite to answer Yes or No, and reminders the day before and two hours before.
See how →
How it works
From enquiry to an appointment in your calendar
Zelvai works with the email and calendar you already use. There is nothing to migrate.
1
Connect your email and calendar
Forward your enquiry emails to your Zelvai address and connect your calendar. One call with us; we do the setup.
2
Your assistant drafts, you approve
Within a minute your assistant drafts a reply in the customer’s language, with free times from your calendar. Your phone pings; approve, edit or take over.
3
Booked, with reminders
One tap books the time the customer picked. It lands in your calendar, the customer gets an invite to answer Yes or No, and reminders go out the day before and two hours before.
The app
One inbox for every enquiry, on your phone and your desk
The Zelvai inbox runs in the browser. Add it to your home screen and it behaves like an app, with alerts.
Alerts on your phone
A push notification the moment a draft is ready or a customer needs a person, even with the app closed.
Calendar view
The week’s appointments, coloured by the customer’s answer.
Yes / No invites
The confirmation carries a calendar invite. The customer’s answer shows up in Zelvai on its own.
Reminders and a report
Reminders the day before and two hours before, in the customer’s thread and language. A one-page report at the end of the pilot.
Channels
Where enquiries come from, today and next
Email, your website form and a chat on your site work today. Instagram and Messenger follow once Meta approves them for Zelvai. Every channel lands in the same inbox.
Enquiries
- Email, including portal enquiriesForward them to your Zelvai addressLive
- Website formYour site’s enquiry form, straight into the inboxNew
- Website chatA small chat window on your site, one line of codeNew
- Instagram and MessengerDirect messages to your page; once Meta approves ZelvaiPlanned
- WhatsApp and ViberOn the list after the channels abovePlanned
Calendars
- Google CalendarFree times read live; bookings written inLive
- Zoho CalendarFree times read live; bookings written inLive
- Outlook, Microsoft 365, iCloudComing soon
Packages per industry
A package for each industry
Each package speaks your trade’s language: its own words, questions and booking rules, on the same assistant, inbox and calendar.
Real-estate agencies
Viewing requests from portals and your website, answered in the buyer’s language with free times, and the viewing booked.
buyerlistingviewing
See the agency package →
Boat charter
Charter enquiries from email and your website, answered in the guest’s language with your boats’ free weeks, and the week held for you to confirm.
guestboatcharter week
See the charter package →
Salons and others that take bookings on Instagram or WhatsApp follow once those channels open: the salon page. Another industry that books appointments from enquiries? Tell us about it.
Always on
Your out-of-office makes clients wait. Your assistant doesn’t.
People take holidays; your enquiries don’t. While someone is away, your assistant keeps answering within a minute, in the client’s language, and books only when somebody can really meet them.
- Away days per person: a colleague’s times are offered, or times after the return
- Closed days for the whole business: holidays, a team day, the end of the season
- “Out of office” in your Google Calendar counts too
- While you are away, the Owner and Managers get your alerts and approve in one tap
Not sure where you stand?
Take the free 3-minute enquiry response check: eight questions, the result right away, nothing sent.
Questions
Questions about Enquiries & booking
Will customers know they are talking to an assistant?
Yes. Every reply says it comes from your business’s assistant. Anything the assistant cannot answer from the facts you gave it is handed to you instead of guessed.
How quickly does the customer get an answer?
Your assistant drafts the reply within a minute, at any hour. It goes out as soon as you approve it, and your phone pings when a draft is ready.
Where do enquiries come from?
Email, your website form and a chat on your site work today. Instagram and Messenger follow once Meta approves them for Zelvai; WhatsApp and Viber are planned. Every channel lands in the same inbox.
Do enquiries from portals work?
Yes, when they arrive by email: forward them to your Zelvai address and they land in the inbox like any other enquiry.
Which calendars does it work with?
Google Calendar and Zoho Calendar today: free times are read live and bookings written in. Outlook, Microsoft 365 and iCloud are coming soon.
How are appointments booked and confirmed?
The first reply offers free times from your calendar. When the customer picks one, one tap books it: it lands in your calendar, the customer gets an invite to answer Yes or No, and reminders go out the day before and two hours before.
Do I need to install anything?
No. The inbox runs in the browser on your phone and computer. Add it to your home screen to get alerts like any other app.
How long does the setup take?
About an hour with us: your enquiry email is forwarded, your calendar connected and your business facts written down. We do the setup.
Can it send replies on its own?
Not during the pilot: you approve every reply. Switching single steps to automatic comes later, and only when you choose it.
What happens when we are on holiday?
Your assistant keeps answering. Mark your away days in the App, or the days the whole business is closed: nothing is offered or booked then — a colleague’s times are offered instead, or times after you are back — and your alerts go to the Owner and Managers meanwhile.
Stop losing customers to slow replies.
Book 15 minutes and we will show the assistant answering one of your own enquiries, in your customer’s language, in under a minute.
- You approve every reply
- Your data stays in the EU
- Cancel any time, take your conversations with you